Customer Service

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Staff member at BottleDrop redemption center

Quick Help

Here are links to the answers of questions we get asked regularly.

Customers easily find answers to most of their questions on our FAQ page.

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Bag Drop Locations

  • Redemption Centers

    Staffed, stand-alone locations where you can do all things BottleDrop. Green and Blue Bags can be returned through exterior drop doors from 6am-10pm.

    When centers are open (8am-6pm), you can purchase Green Bags, pick up Blue Bags, use self-serve return machines, have staff hand-count up to 50 containers, use a kiosk to withdraw funds as (1) cash redeemable at the printed location or (2) store credit redeemable at nearby Plus retailer, get a new/replacement account card, and print bag tag stickers.

  • Express Sites

    Located at select retailers throughout Oregon, these have a drop door for retuning Green and Blue Bags, and anyone can use each site’s self-serve return machines.

    Account holders can also purchase Green Bags and use our kiosk to get a new/replacement account card, withdraw funds as cash or store credit (participating BottleDrop Plus retailers only), and print bag tag stickers.

  • Partner Retailers

    Stores that have partnered with us, aka Dealer Redemption Centers, and have drop doors. Bags dropped here do not count toward the 15-bag per quarter limit, and the retailer (not you, the account holder) pays the bag processing fee. All other terms and conditions apply.

    Account holders can also purchase Green Bags and use our kiosk to get a new/replacement account card, withdraw funds as cash or store credit (participating BottleDrop Plus retailers only), and print bag tag stickers.


BottleDrop Green Bags: Positive Change


How to Use Self-Serve Machines

  • Step 1 - Insert Containers

    When you’re standing at the self-serve machine, you’ll put containers in one by one. Our machines will scan the barcode to confirm the container is accepted. There is a screen on the front of the machine which will display the total value of your redemption as you add your containers.

  • Step 2 - Print Voucher

    Once you’re out of containers, press the button to receive your voucher. If you reach the location’s per person per day maximum, the voucher will automatically dispense for you.

  • Step 3 - Get Cash

    Take your cash voucher(s) to the pay station, scan it (them), and your cash will dispense. There aren’t fees, and you don’t need an account.


Close up image of a larges stack of Blue Bags from a BottleDrop Give fundraiser's event of the nonprofit's supporters dropping off bags.

BottleDrop Give

BottleDrop Give is the can drive that never ends for Oregon nonprofits. Registered 501(c)(3)s can sign up and distribute Blue Bags to supporters. Then, supporters fill Blue Bags with their empty deposit containers and drop them off at any bag drop location. We’ll take things from there, count them, and credit your account. See BottleDrop Give in action.

For Give-specific questions, send us an email.

Contact Us

For BottleDrop account assistance and general BottleDrop inquiries.

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* Holidays may affect these hours.