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BottleDrop Account Frequently Asked Questions

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No account is required to use the self-serve return machines or hand-count service at a BottleDrop Redemption Center. A BottleDrop account is required to use the Green Bag program.

You can sign up online any time. You can also sign up for a BottleDrop account by using the kiosk at any location where you can drop BottleDrop bags.

After you create your new account online, you’ll need to get your BottleDrop card, your Green Bags, and your bag tag stickers.

First, log in to your online account to request your BottleDrop card. You’ll receive a temporary code that can be used at a Loyalty Kiosk to get your card. While you’re at the kiosk, be sure to print some bags tags, and purchase some Green Bags from the store or Redemption Center.

Find a Loyalty Kiosk at one of our Redemption Centers or at any store with a bag drop. Go to our Locations Finder, and select the “Bag Drop” filter to find a location near you.

It’s easy. Start on our account page and be sure to have your BottleDrop card handy. Once logged in, check out features we offer like BottleDrop Plus, BottleDrop Give, and a partnership with the Oregon College Savings Plan.

If you signed up online, log in with your username and password. (Need more help? Look up your username or retrieve your password.)

If you signed up at a kiosk, log in with your 9-digit card number as your online username and the auto-generated password which was texted and/or emailed to you. (Need more help? Look up your card number or retrieve your password.)

Still having trouble? Reach out to our customer service department at (503) 542-5252 or by email at info@bottledropcenters.com.

Signing up for an account is free. A roll of 10 Green Bags costs $2.00, and a $0.40 fee is charged for each bag processed by BottleDrop. Bag tag stickers are required for each bag and are free to print from any BottleDrop kiosk. All bag purchases and processing fees are debited from the account, so no payment is required to get started.

The $0.40 processing fee is paid by the store/retailer (not charged to the BottleDrop account holder) for bags dropped at our partner retailer locations.

A BottleDrop account allows you to use the Green Bag program, the BottleDrop Plus program, the BottleDrop app, and the BottleBox for BottleDrop Refillables. It also allows you to track your balance online, donate to charities, or transfer your refund value to an Oregon College Savings Plan.

The Green Bag program is intended for consumer use. BottleDrop does not offer a high volume business/corporate account. Businesses can work with their beverage distributor for container returns or return up to 350 containers per day using the BottleDrop reverse vending machines.

An individual who wants to redeem small quantities of containers (less than about 5 bags per month) from the workplace can create a BottleDrop account using their personal information. These accounts allow for the addition of a secondary account user who can share the account, or access it for oversight and reporting purposes.

Businesses that want to donate their empty beverage containers can do so using BottleDrop Give. Please contact fundraisers@bottledropcenters.com for more information.

No. There is no limit to the amount of funds you can keep in your account, and funds do not expire.

You can use your BottleDrop card to check your balance at any BottleDrop Redemption Center or BottleDrop retailer kiosk. Additionally, you can get your balance by signing in to your online account, logging in to the BottleDrop app, or calling our automated balance line (503) 542-5252 and selecting option 2.

To withdraw funds from your account, you will need to utilize one of our kiosks at a Redemption Center or a retailer. Once you have located a kiosk near you, you will select the option that reads “Access my BottleDrop Account.” Next you will be prompted to scan the barcode on the back of your card at the scanner below the screen, and then you’ll need to enter the 4 digit PIN to your account. This will sign you into the kiosk where you will see your balance.

By selecting the “Withdraw” button on the kiosk, you’ll be asked for the amount of your balance you would like to withdraw. After your selection, a voucher will be printed for you, which you’ll take to a either a pay station machine if you’re at a Redemption Center or the customer service counter if you’re at a retailer.

You may withdraw up to $99.90 per day from your BottleDrop account. If you use Plus to get store credit, you can withdraw up to $80.00 (cash value) per transaction, which is $96.00 (store credit) thanks to the Plus 20% bonus.

You can get a replacement card at any BottleDrop Redemption Center or BottleDrop Express site using a kiosk. You can also request a replacement card by signing into your online account, or by contacting the customer service department.

You can update your PIN by signing in to your BottleDrop account through your online profile on the mobile app or website, or by contacting our customer service department. On our website, the option to update your PIN is found under the “Login and Security” menu while you will need to select ‘PIN’ on the mobile app.

Yes, you can manually enter your required information by selecting the “Start Application Using Manual Entry.”

We do not use, store, or sell your information for any purpose other than keeping you connected with your account. Learn more about our privacy policy.

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